Returns & Exchanges

We want you to love your experience with Shopvence.
If for any reason you are not satisfied with your order, we offer a simple and transparent return and exchange policy.

📅 Request Period:
You have up to 7 calendar days after receiving your order to request a return or exchange.

📦 Product Conditions:

  • Product must be unused

  • In original, undamaged packaging

  • All items and accessories included

🔄 Valid Reasons for Return/Exchange:

  • Defective item

  • Wrong item received

  • Purchase regret (according to the Consumer Protection Code)

📩 How to Request:
Send an email to support@shopvence.com with your order number and reason. Our team will reply with the next steps.